Managing a startup is already not a piece of cake and when it comes to e-Commerce, the knowledge of technicalities and online marketing becomes a must. However, even then it is hard to have a well-defined system to connect with each and every of your client/customer on time and resolve their queries.
Any issue that a client can have definitely has a root cause. Resolve Genie tries to understand that cause and makes sure that proper measures are taken to resolve such problems before they get worse.
When things get to the point where it becomes a dispute, it is important to use the documents and information regarding your services which prove you right. Resolve Genie takes care of maintaining the documents for you.
The delay in responding to customers can further escalate the customers and increase their dissatisfaction. However, we make sure that the customers get responses and their answers as quickly as possible.
Resolve Genie analyses the purchases made by the customers from the client and through specific parameters and non-compliance check if any purchase can turn out to be faulty.
After understanding the solution process and the significance of it, it’s time to move on to the part of understanding the process.
The first step in any process of resolving is to analyse and understand the nature of the issue and its level. Only after analysing the issue thoroughly can we come up with a solution.
Once the problem has been identified and categorized, it is time to plan for a strategy. The strategy is based on the escalation matrix which tells what measures need to be taken.
After the level of seriousness has been defined for the issue and the strategy has been tested, we move further with the implementation process.
Resolve Genie provides you with customized services to handle various disputes that can be raised from your clients’ end for better management.
