Review Management is as it can be concluded by it’s name, it’s the process of managing and looking out for the reviews given by the customers to our clients on various platforms. Be it a good response or bad, it is the responsibility to revert to those replies. However, bad reviews can adversely harm the reputation of your business and thus, it is important to revert to them with the appropriate reply as soon as possible.
Contact usIn order to understand why Review Management is important, let us have a look at the various benefits it can provide in improving the market image of your e-Commerce Business.
Most of the customers show their dissatisfaction towards the business and the services provided by a business through reviews. By managing the reviews, we provide answers and solutions to the customers which improve their trust in the business and improves the chances of them choosing to buy again from your business.
In some cases, when the responses get delayed, the customers end up requesting a chargeback. With Resolve Genie, the delay in the response gets minimized as the response timing is quick. This leads to resolving the issues within time and reduced chargeback losses to the clients.
Sometimes the escalated customers end up accusing the e-Commerce business websites for false regards on different websites. Resolve Genie helps in reviewing and giving detailed information about the purchase, freeing the clients from any of the wrong accusations charged at them.
For e-Commerce Businesses, reviews are of high importance as they define their future sales and potential customer base too. Know how Resolve Genie can help you in managing your business reviews on different platforms.
The first task that we perform is to analyse the negative reviews made by the customers on different sites and understand the underlying reasons or causes for the same.
Then we revert back to those reviews with the solutions and reasoning of why the inconvenience has been caused to the customers, as sometimes the fault lies with the customers ignoring the guidelines of a particular service or good.
Then we try to resolve the problem by telling the customer about the possible things that can be done and which do not harm our clients too. This keeps the reputation of our clients unharmed.
As reviews on websites have become a source of generating more traffic on your website and getting more potential customers, Resolve Genie tries to use the reviews about your business to spread awareness and the information regarding your business as well.
Giving a detailed reply to a query or negative comment, does not just help the dissatisfied customers to get their answers but also lets the other targets know about certain miscommunication that can take place on the customer’s part.
With this, Resolve Genie makes sure that the charges made by the customer are right or not. We keep a detailed record of the purchases and thus, make sure that no faulty charges can be made on our client which can harm their image.
Sometimes the negative reviews are the consequences of miscommunication. Therefore, Resolve Genie corrects this by responding to the customers and making them understand where the problem lies.
A lot of issues like delay in delivery are beyond the control of the clients. The reasons could be natural calamities or simply because of the product being out of stock. Thus, Resolve Genie provides reasons to the customer reviews for a better understanding.
The customer or issuer leaves negative feedback when they feel dissatisfied or unimportant from the client’s end. Therefore, we make sure that this does not happen and place a better relationship between the client and their customers.