Documentation in any business, be it offline or online, is an important part of starting the processes. Resolve Genie helps you to prepare detailed documentation which involves all the crucial information regarding the selling process and the terms & conditions where the various policies are applied. It reduces the chances of disputes when the problems arise from the customers’ end due to the lack of understanding.
Contact usResolve Genie understands that any lack and miscommunication in the documentation can lead to an issue in the future for the business. Thus, we stick to the detailed and well-explained policies.
It’s important to have a detailed privacy policy where the customers can rely. However, to create a better environment and give accurate choices to the customers, it’s important to have the history about their past purchases. However, it should only be kept in check after getting the consent from the customer only.
The return policy needs to be clearly defined as it differs from product to product or service to service. Some products have no return policy and others might have a week, 10-day or a month to return the defective goods. This should be clearly mentioned in the purchasing page so that the customer cannot put an objection to not getting informed beforehand.
In a lot of cases, customers even ask for money refunds when they do not feel satisfied or feel wronged after making a purchase. In these cases, it is important to clarify the money refund policies and how it works for certain products. In some cases, no money refund policy is applicable and in others only partial money refund according to the situation.
Invoices are really important and can be used as proof in case a legal dispute arises. Therefore, it is important to have a properly informed invoice that includes all the needed information about the product, delivery, payment option and the customer in order to have no confusion later on.
After understanding the service and what all information is important, let us move to the part of how we can provide you with the concise information about building tools and documentation.
It’s better to avoid the problems before they become disputes. For further assistance on how to stay prepared, contact our experts.