Client Outreach is the method through which we come in contact with your clients/customers and get their feedback on the products purchased or services rendered. Unlike an offline business, the online business lacks interaction with the client/customer. Often the interaction just remains from placing the order until getting it delivered. Thus, Resolve Genie provides the Client Outreach service as well which can lead to an improved relationship between you and your client/customer.
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Conventional methods are the ones with which hardly anything goes wrong. Also, these have a more serious and professional outlook if you are reaching a client or customer.
With the world being online, many of the e-Commerce businesses are ruling on social media platforms as well. It becomes a quicker and easier way of outreaching the client/ customer too.
After understanding the various methods through which we can reach the clients or customers, it’s time now to talk about the Resolve Genie’s process of Client Outreach.
The first step is to make a sale and link the details of the client and the purchase.
After the delivery, it’s time to contact the client and ask about their feedback.
If the feedback is bad, then noting it down to make future sales better and giving assurance to the client.
Client Outreach is not just for feedback or improving the way you deal with your clients but it helps in many other ways too.
The first and foremost thing in client outreach is to prevent client or customer escalation. Sometimes possible future disputes can easily be avoided by asking the feedback from the client from your end.
When the clients/customers feel valued on a platform, they tend to visit it often. It may also increase the interaction over different platforms and the customers tend to deal more often with you.
In e-Commerce, not all the clients or customers leave a review on their own. Also, it is important to understand that these reviews are important for your business. Therefore, client outreach can help you in getting immediate response as well.
Where the good reviews help in building the brand image, the bad reviews help in improving the metrics in which you deal and improve them strategically.
In case of any queries, feel free to contact our team and get your answers right away.