Client Contact is similar to client outreach. However, it is used after your client or customer has already raised a dispute or had an issue in the dealing. In this case, Resolve Genie takes the responsibility of contacting the client/customer on your behalf and to understand their issue better in order to come up with a solution that is mutually beneficial for both you and them.
Contact usNow, let us explain why it is important to contact the client/customer to solve the issue in a three-step process.
Most of the time the reason for client escalation is simple. It could be because of miscommunication or a delay in response. Therefore, by client contact we can understand the root cause.
Sometimes, a client or customer can be calmed down just by understanding and listening to what they have to say. If they get to know that they hold some worth to you, they feel valued. It helps in improving the relationship between you and your client as well.
Client Contact can help in easily settling up the issue or dispute, in case it can be resolved with raising a ticket, giving some discounts or easy settlements. If not, then other methods can be evaluated.
To put it in simple terms, Resolve Genie helps you by contacting your clients or customers on your behalf and settle the dispute in the easiest way possible. We gather the information regarding the dispute or issue from your end and then contact the client for understand the reason of the dispute.