Dispute Management Service

Service

What is Dispute Management Service ?

Dispute Management Service allows us to handle the rising disputes in the business on behalf of our clients. These disputes can arise due to any miscommunication or misunderstanding that took place while placing the order or rendering a service from either the customer’s end or the client’s end. In this, we come in contact with your clients/customers and try to resolve the issue on different levels as per required in the given case.

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Services Included

Our Dispute Management Services Include

The most time consuming and costly process in a business could be resolving the disputes that arise during a dealing. However, Resolve Genie makes sure that it does not become a set back for you and takes the responsibility of dispute management.

Adjudication

This is a legal process for which Resolve Genie collects the required information and documents to put forth from the side of our client. It is a legal process that involves logical and rational reasoning from both sides so that the arbitrator can decide who is responsible for the dispute.

Mediation

Mediation Service is the most preferable way of resolving a dispute. In this Resolve Genie contacts the clients of our client from their behalf and tries to come to an agreement. This agreement makes sure that both parties are not getting harmed and also avoids the escalation of things any further.

Communication Support

Communication support refers to the stage where the clients or customers can be contacted and understood. Some disputes escalate only when the response time gets delayed or when the customers do not feel “heard”.

Reasoning

Some disputes from customers’ end arise due to their not paying enough attention to the information. In cases where a product or product can have a change in color or design and the same has been mentioned on the e-commerce website, the customer’s accusation or complaint becomes unreasonable.

Documentation

Resolve Genie keeps an eye on the services or products bought by customers from our clients. It helps us in keeping the records of the sales in detail so that if any dispute arises from the customers’ end, we can give a documented proof from our client’s end.

Guiding Principles of Dispute
Management Services

Any management or service needs to be driven with a set of principles as it keeps the process in the right direction.

Quicker Resolutions

Independent & Impartial

Quality Assurance

Effective Results

Mutually Accepted Solution

Security Provision

Resolve Your Problem With Resolve Genie

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