About Us

Who we are ?

Resolve Genie provides you various services including Dispute Management, Documentmentaion Support, Chargeback Management and Review Management. Our team assists the e-Commerce businesses either start-ups or growing up with these services as we understand that without the required workforce it can become difficult to handle the customers’ grievances all on your own. With us you do not have to worry about it. We can provide you with effective and efficient services to avoid escalations that may arise because of miscommunication, delay in service, breach of service level agreements (SLAs) or so on.

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Work Process

How do we works ?

Resolve Genie makes sure that the clients have trust in our process and services and that is why we are open about our processes to our clients. This helps them in getting a brief about how we work which boosts the reliability of our work.

Discussion

The first and foremost step of our process is discussing the areas where the customers are facing issues with our clients. It could be related to the lacking information regarding the product or something else.

Strategy & Testing

Once the problem is identified, we move on to our next step; that is, planning a strategy. We try to study the patterns and details to provide solutions to the customers and by that supporting our clients.

Reporting

After the strategy has been implemented and the results arrive, we report this to our client so that they can stay up-to-date about the ongoing process of resolving the customer’s grievances.

Why Should You Choose Us?

Yes, there are many agencies providing similar services, but what sets us apart from them? Well, here are some reasons which will help you in considering our services.

Escalation Matrix

To manage the escalations that take place on different levels, it is important to establish a structure. Our experts plan and create an escalation matrix that is well defined so that the right method can be used as per the seriousness of the dispute.

Well-Trained Experts

Even though our services are rendered to the clients, our experts have also been trained in understanding the customers and empathizing with them so that they can come to a better solution for resolving the customer’s grievance and provide them with the reassurance of good quality services or products.

Cost Effective

Money does not grow on the trees and we understand this fact very well. We know the hard work put in by you to earn and thus, we only provide you our services at reasonable and affordable cost structures.

Root Analysis

Unlike many other agencies who give only surface solutions, our experts analyse the root cause. This is important as it decreases the chances of the same grievances being reported by the customers and potential targets in the future.