Communication

WHAT DO WE MEAN BY COMMUNICATION?

Communication, under the resolution part, is not so different from normal communication. However, the purpose of this communication is to come to a solution. These communications happen after a dispute or an issue has been raised from the client/customer’s end. The purpose remains to resolve the issue as soon as possible.

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The Process of Communication

Resolve Genie believes in setting a proper process to communicate with the clients professionally and without any mistakes that can further worsen the situation.

Understanding the issue

Resolve Genie first understands the case and reason of the client’s or customer’s dissatisfaction.

Contacting the Client/Customer

The next step is to contact the client/customer to know their side in detail via their most preferred method of communication.

Finding a Resolution

Lastly, Resolve Genie comes up with options to resolve the issue and give it to the client/customer and solves the dispute by mutual understanding.

Our Tools

Our Tools For Communication

Resolve Genie understands that with different clients and customers, there is a need for different modes of communication. Only the method with which the client feels comfortable should be taken into consideration.

Email

A lot of people want clarity and dispute resolution conversations through email as they consider it more trustworthy. Due to the reliability of the professional communication of mails, Resolve Genie uses Email communication as one of the communication tools too.

Call

Some clients seek for the quickest way of communication and resolution. That is why, Resolve Genie also provides the option of calls to come to a solution as soon as possible. This helps in understanding the reason for the dispute in depth.

Text

Texting or Chatting is one of the highly used ways of understanding the reason for a client's disappointment. Auto replies can be set for the simple setbacks and in cases of direct contact, the experts can communicate with the clients and understand the issues raised by the client.

Social Media

This depends mostly on the preference of the client. Some e-Commerce sites are more active on social media and so do their clients. Also, it is one of the quick and convenient ways of communicating to the clients and understanding their issues before things get escalated.

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