Chargeback Management Services are the services which help you in preventing or recovering the revenue loss. An escalated customer can feel wronged and use the help of their bank in order to chargeback the money they paid for the product or service to you. Resolve Genie makes sure that our clients do not go under any such loss by keeping detailed information about the order, sale and delivery process.
Contact usChargebacks can be managed in two ways; either by preventing them from happening or finding a solution if the chargeback has happened.
The best way to avoid chargebacks is to prevent them from happening. Resolve Genie follows measures to prevent chargebacks based on certain elements.
Chargeback representation is the next step after the chargeback has been filed from the client or customer’s end..
Yes, it seems too good to be true with the knowledge that there are so many fraudsters waiting JUST for the right opportunity. However, with the right measures and alert systems, the chargebacks can be minimized.
Informing the merchant or customer beforehand about the slight differences between the product photo and the product that will be delivered can reduce the chances of getting accused of sending the “wrong” product.
With the VMPI tracking and checking the safe-guard credit payments, Resolve Genie reduces the fraudulent payments and orders. The alert systems are used for the same to detect the risks involved in the purchase.
Chargeback Fraud happens when the customer pays for a service or product through their credit card and after receiving the item, they request a refund from the bank saying it was a fraud activity. This can be avoided by a detailed information of order and confirmation from the customer’s end.
Disputes in any business are unavoidable, but there are principles and preventive measures which can reduce these disputes to minimum if followed in a well operated manner.
The proactive alerts warn us and the clients beforehand if any suspicious activity or purchase has been made to reduce the chances of chargebacks.
In case, a chargeback has been made and the client has lost revenue, Resolve Genie uses the detailed record about the order, transaction and confirmation to recover the loss.
Chargebacks can leave a huge mark on the reputation of the business and thus, with the right measures we make sure to avoid any kind of chargeback and defend your business’ image.
By optimizing the Sales and Purchase option, detailed and verified sales can be made. This also keeps the details about the purchase and helps in case the customer/client makes a chargeback fraud.