Handling the customer support services is not always an easy task for small scale e-commerce businesses. However, with the services provided by Resolve Genie, you can rely on our team to take care of your clientele on your behalf.
Resolve Genie visions to provide our clients with the quick and responsible grounds ensuring no poor effect on their business. Our mission is to solve the customers’ grievances before they escalate and harm our client’s image.
Resolve Genie helps the clients in handling both small issues like delays in delivery and large issues like dealing with the unsatisfied customers.
Now, let’s understand how we resolve the issues which can arise in an e-commerce business step by step.
Resolve Genie does not just work on the relationship between the client and their customers, but also helps the clients to set a strong foot ahead in front of the potential customers. We make sure that the unresolved issues raised by the customers get handled with precision so that the customers leave good feedback and buy again from our client.
A delay in delivery or a minor change in the product can also lead to unwanted circumstances of customer escalation. In this case, we come up with better options like offers or discounts for the customers so that they do not leave harsh reviews about the clients.
Read MoreChargeback Management allows our clients to have secure payments and it also makes sure that they do not lose the revenue after the payment has been made and services have been rendered.
Read MoreThrough the documentation support we keep the registration, service and delivery policies of our clients in check. With this any fraudulent accusations made on the clients business can be handled legally.
Read MoreFor e-commerce businesses, reviews are of high importance. Resolve Genie makes sure that the grievances and queries made by your customers get resolved within the time frame as per the SLA policy.
Read More
Thanks to Resolve Genie for providing me with the documentation services. It did help me in building a strong base for my services. Thank you, Resolve Genie. I really appreciate your assistance.
This is no secret that start-ups can be really demanding and time consuming at times leaving no time for dealing with extra issues like payment refunds or default payments. One of my family friends suggested that I should get assistance for an ongoing payment issue and that’s when I connected with this team. I must say I’m impressed with the way they dealt with the customer and bank services.
I came in contact with Resolve Genie 5 months ago and since then I am getting their assistance for handling the grievances of my customers. To be honest, I wasn’t sure about it at first but fortunately, I have no regrets now. Because of them I am able to settle a work-life balance and give time to my family as well as my work
The team of experts at Resolve Genie is not just about talk and stuff, but also provides you with promising results. We understand that the start-ups and growing businesses can become overwhelming at times. That is where our services help you in establishing a better front for your customers and dealing with the disputes that may arise due to customer complaints or dissatisfaction in your services.
Yes, we explain our process to our clients. We do understand that customers play an important role for your business and thus, any carelessness on our part can harm your image. That is why, we make sure that we discuss the course of action with our clients first and get their confirmation for the same.
The answer to this question differs from case to case. In some cases, the customers might get compensated by making them understand the reason that led to their inconvenience. However, in some cases, the customers may end up demanding refund or value satisfaction, which can take a bit longer.
Our team works efficiently to check the queries on a daily basis and respond immediately. We follow the SLA policy as well which defines the timeline within which the responses need to be given. Therefore, we make sure that we do not leave the customer’s queries unresponded.
